A customer who files a complaint, is one that wants help. Neglecting that shout for help, is the worst thing to do and will result in eventually losing the customer for good. But what if you can fix a negative experience with simple Digital Vouchers?
Coupontools provides the tools and guidance to automate the entire Customer Care Voucher flow.
Easy to connect Coupontools with the current tools of your organization for automation and validation.
Thanks to the step towards a digitized and automated process there's a lot of time, work and money that can be saved.
Digital Always has the benefit to be trackable. All the gathered data is ready for you to consult at the statistics dashboard
Create Digital Vouchers using the Voucher Builder. Alter the Voucher to your branding and define the value.
Connect your existing CRM and POS with Coupontools to make automation possible and make it easier for your company.
If connected correctly, the complainer automatically receives a Voucher , Email & SMS based on their complaint.
The customer shows the Voucher before the checkout. Cashier validates the Voucher using their current POS.
Customer has redeemed the Voucher and is enjoying your gift.
Mobile marketing and in particular offering mobile experiences is vital nowadays. Learn how other businesses are already benefiting from Coupontools.
